Privacy Policy

A1113 LLC dba Family First Mold & Water

We recognize that you may be concerned about our use and disclosure of your personal information. Your privacy is very important to us, and this Privacy Policy explains the information that we, A1113 LLC dba Family First Mold & Water, may collect from you and how it is used. By using our website or communicating with us, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information such as:

- Domain name and IP address

- Browser type, operating system, and referral source

- Pages accessed on our website

This data does not reveal personal information other than the IP address from which you accessed our site.

If you communicate with us through our website, phone, email, or text, we will collect the information you provide, such as:

- Name, phone number, and email address

- Property address and service request details

- Any communication contents or attachments

We may also contact you via email or SMS to inform you about services, updates, offers, or policy changes.

Information Use

The information we collect is used for internal purposes such as:

- Providing and managing services

- Responding to inquiries or service requests

- Enhancing website functionality

- Customer service and support

- Marketing and appointment follow-ups (via email or SMS)

Security

We follow industry standards to protect information during transmission and storage. Sensitive information such as credit card data is encrypted and transmitted securely.

You can verify secure transmission by looking for “https” or a closed padlock icon in your browser.

Access to personally identifiable information is restricted to authorized employees who need it to perform a specific job (e.g., billing or service support). Our systems and servers are maintained in a secure environment.

Cookies

We use cookies to:

- Improve your access to the site

- Recognize repeat visitors

- Track site usage to improve user experience

Cookies do not link to personally identifiable information unless you voluntarily provide it. You may disable cookies via your browser settings if preferred.

Sharing of Information

We do not sell or rent your personal information to third parties for mass email marketing.

We may disclose your information:

- When required by law or legal process

- To protect our rights or property

- To cooperate with law enforcement investigations

- To identify or take action against misuse of our website or services

External Links

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those external sites. We encourage users to read the privacy policies of any external site they visit.

Surveys & Contests

Occasionally, we may conduct surveys or contests. Participation is voluntary. Information requested may include contact and demographic data. Contact information is used to notify winners and distribute prizes. Survey data is used to improve our services and website experience.

Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware of such collection, we will delete the information promptly.

Your Consent

By using our website or submitting information, you consent to this Privacy Policy. If we update the policy, changes will be posted here. Please review this page regularly for updates.