A1113 LLC dba Family First Mold & Water
This Messaging Program Privacy Policy explains how A1113 LLC, doing business as Family First Mold and Water (website: https://familyfirsthomeservice.com/) (“we,” “us,” or “our”) collects and uses information about you in relation to its text message marketing and communication program (the “Messaging Service”).
We use a third-party service called Launch Control to provide the Messaging Service. For purposes of the Messaging Service, Launch Control acts as our service provider and data processor.
Information Collection
We collect information from and about you when you use the Messaging Service, including:
Phone number
Email address
Messaging history
Any information you voluntarily provide in text messages
We may also collect information through cookies or similar technologies to personalize your experience, such as sending relevant reminders or service updates.
If you participate in contests, surveys, research, or customer service inquiries related to the Messaging Service, we collect the information you provide in connection with those activities.
Information Use
We use your information to:
Deliver and operate the Messaging Service
Provide customer support
Improve service quality and messaging content
Customize and personalize your experience
Maintain compliance with legal and carrier requirements
Sharing of Information
We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party vendors who help us operate the Messaging Service.
Legal Requirements
We may disclose information when required to comply with law, legal process, or government requests, or to protect our legal rights and safety.
Aggregated Data
We may share aggregated or de-identified information that cannot reasonably be used to identify you.
Important Assurance
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will never be shared with any third party.
Protection of Information
We use reasonable physical, technical, and administrative safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Retention of Information
We retain your information as long as you participate in the Messaging Service and as required by law, dispute resolution, and compliance obligations.
Choices and Controls
Consent to receive automated text messages is not required as a condition of purchase.
You may opt out at any time by replying:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT
You may also contact us directly for assistance.
Surveys & Contests
Occasionally, we may conduct surveys or contests. Participation is voluntary. Information requested may include contact and demographic data. Contact information is used to notify winners and distribute prizes. Survey data is used to improve our services and website experience.
Text Message Campaign Data Selling
We do not sell, rent, or trade personal information collected through our Messaging Service, including phone numbers or consent records. We do not share this data for cross-context behavioral or targeted advertising.
Your Consent
By using our website or submitting information, you consent to this Privacy Policy. If we update the policy, changes will be posted here. Please review this page regularly for updates.
Contact Us
If you have questions or concerns about this Privacy Policy, or if you believe we are not abiding by it, please contact us:
- A1113 LLC dba Family First Mold & Water
- admin@famresto.com
- 866-460-6401