We Work With Homeowners First

At Family First Mold & Water, our mission is simple: restore your home safely, quickly, and the right way. When water or mold damage happens, the last thing you need is confusion. That’s why we put our energy into thorough restoration work and professional documentation that protects you now — and in the future.

Call Now 866-460-6401

Detailed Documentation for Your Peace of Mind

Every job we do comes with step-by-step documentation

High-Resolution Photos

of damage and repairs

Thermal Imaging Reports

that show hidden water intrusion behind walls, ceilings, and floors

Moisture Readings & Logs

to track drying progress

Repair Records & Estimates

for your files

This documentation is more than just paperwork — it’s evidence. If you ever decide to file a claim, you’ll already have a strong package to show your insurance company that the damage was real, properly inspected, and professionally addressed.

Payment Options That Work for You

Direct Pay

Simple, out-of-pocket payment with clear upfront estimates

Insurance Coordination

If you choose to file a claim, we can work with most major Florida homeowners’ insurance companies to provide the reports they need

Whether you go through insurance or handle things directly, our priority is the same: getting your home restored quickly and safely.

Family First is so kind. My moms house was destroyed by a pipe burst. 2 days later we came home and found it. The Owner came out and saw the damage and made a call. 30 minutes later a crew showed up to help out. 3 hours later I noticed the Owner was down there working also. Couldn't believe it. He called his plumbers to fix to the 3 broken pipes and then they dried the home. The following week his crews put our home back together in less that 2 weeks without stopping, very impressed. He showed up every day to check on us and see if we needed anything. In the end a disaster was made easy. Thank you so much Family First and Martin Russo for helping us!!

- Becky Carson

Palatine Ill.

Our house caught on fire at 2 am. Family first was there at 3 am working with the fire dept. I was so greatful how they did everything to save our stuff, pictures and memories. I want to say thank you to the 4 crews that stayed for 27 hours straight, cleaning up our home and endless trips pacing our stuff and saving everything they could, even calling a content restoration service for our antique furniture. They put our home back together in 3 months but it was like it never happened. Im glad there are companies out there like you guys!! Very Blessed to meet you.

- Jessica Berling

Chicago

I just wanted to thank Family First for helping us out in the time of need. The owner showed up to walk us thru the damage to the home that was so extensive we didn't now where to begin. The same day he had 2 crews show up at 6pm at night. Robert and Milos were very helpful and sensitive to my wife's concerns and fears. After 2 days of Mold clean up we were able to come back home and see our house. It was clean and spotless. Beds made and cleaned, property boxed and sealed, Kitchen washed. I can go on and on. I just want to thank the team and staff for making this disaster as easy as possible and treating our home so well. I definitely would recommend them to anyone.

- Randy Spealman

South Barrington

Florida Law Protects You When Filing a Claim

Many Florida homeowners worry: “Will my premium go up if I file a claim?” The answer is no — not if it’s a valid claim. Florida statutes are designed to protect homeowners from unfair insurance practices.

According to Florida Statute § 627.4133 and related laws:

Your insurance company cannot raise your premium or cancel your policy for filing a valid claim.

Premiums can only be increased based on overall statewide risk factors approved by regulators — not because you used your coverage.

Homeowners have the right to use their policy benefits when damage occurs without fear of retaliation from their carrier.

In other words: if the damage is real, your claim is valid, and your coverage applies — you are protected by law.

Your Home, Our Priority

When disaster strikes, you deserve a team that’s on your side. At Family First Mold & Water, we restore homes, protect families, and work tirelessly to ensure insurance companies honor their promises.

We Work With Leading Insurance Companies

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Why Choose Family First?

Family First Mold & Water was founded with a simple mission: protect homes, safeguard health, and serve our community with integrity. With years of experience and certified restoration professionals on our team, we provide responsive, high-quality service at every step — from initial inspection to final cleanup. We understand how overwhelming property damage can be, and we’re here to guide you through it like family would.